Shipping Policy
At Ashenly, we understand that receiving your jewelry on time and in perfect condition is essential. Our shipping policy ensures transparency, reliability, and a premium experience from checkout to delivery.
Domestic Shipping
We ship across the United States using multiple carriers for flexibility and speed. Standard, expedited, and priority options are available, ensuring your order meets your timing needs.
Most domestic orders are processed within 1–2 business days. Processing includes careful inspection, protective packaging, and quality checks to ensure your jewelry arrives in pristine condition.
Ashenly provides detailed tracking information for every shipment. You will receive email updates when your package is shipped, in transit, and delivered.
All packaging is eco-conscious yet protective, reflecting our dedication to both luxury and sustainability. Each box and wrapping is crafted to prevent damage during transit while offering a delightful unboxing experience.
International Shipping
Ashenly proudly ships worldwide. We partner with trusted carriers to ensure safe and timely delivery to your country. Estimated delivery times vary depending on location, customs clearance, and local postal services.
Customers are responsible for any import duties, taxes, or fees required by their country. These charges are not included in our product prices and are handled directly by local authorities.
Each international order includes a tracking number. Our shipping team monitors all packages until they reach your doorstep to minimize delays or misplacement.
Packaging is reinforced and designed to withstand long-distance transit, keeping delicate pieces safe. Jewelry is cushioned, wrapped, and presented in Ashenly’s signature protective boxes.
Shipping Costs & Free Shipping
Shipping costs are calculated based on destination, weight, and chosen shipping method. Our system displays all charges at checkout for complete transparency.
We offer free standard shipping for orders above a certain amount, helping you enjoy Ashenly’s jewelry without extra shipping costs.
Expedited and priority shipping options are available for faster delivery. You can choose the method that best suits your schedule and budget.
Track Your Orders
All Ashenly shipments include tracking numbers. You can monitor your order’s journey from our workshop to your doorstep, including updates on transit milestones.
Tracking ensures transparency, allowing you to plan for receiving your order and enjoy peace of mind. Our team proactively addresses any shipping issues that may arise.
Packaging & Gift Experience
Every Ashenly piece is packaged with care, blending protection with elegance. Soft padding and secure boxes ensure jewelry arrives undamaged.
Our packaging also creates an unforgettable unboxing experience, perfect for gifts or personal indulgence. Elegant presentation reflects the artistry of each piece.
Eco-conscious materials are used whenever possible, aligning with our commitment to sustainability and premium craftsmanship.
Delivery Issues & Support
If your shipment is delayed, lost, or damaged, our dedicated support team is ready to assist. We work with carriers to resolve issues promptly and provide replacement or refund when needed.
We strive to make your shipping experience as smooth and worry-free as possible. Every order is tracked, every package insured, and every customer supported.